Hawaiian Airlines started HawaiianMiles, their frequent-flyer program, in 1983. Miles accumulated in the program allow members to redeem tickets, upgrade service class or obtain free or discounted car rentals, hotel stays, merchandise, or other products and services through partners. The most active members, based on the amount and price of travel booked, are designated Pualani Gold (fly 30 Segments or fly 20,000 Flight Miles) and Pualani Platinum (fly 60 Segments or fly 40,000 Flight Miles), with privileges such as separate check-in, Premier Club Lounge access in Honolulu, Hilo, Kona, Kahului, and Līhuʻe, priority upgrade and standby processing, or complimentary upgrades. Travel award redemption from the HawaiianMiles program account for 5% of total revenue passengers.
Savings are calculated from an unrestricted published airfare of major scheduled airlines commonly known as refundable tickets. Savings may vary based on availability, advance purchase, minimum stay, travel dates, and blackout dates. Savings may change without notice and other restrictions may apply. Most discounted fares are non-refundable and have restrictions on date and routing changes after ticketing and prior to travel. Savings are based on our research of popular routes on major scheduled airlines based on 21 days advance purchase. These savings are calculated off the unrestricted "Y" class airfares only..
In October 2015, Hawaiian Airlines announced that they will be upgrading their business class seats from the standard cradle seats to a 180-degree lie-flat seats on their A330 fleet in a 2-2-2 configuration. The new seats will be installed starting the second quarter of 2016. In addition to the new business class seats upgrade, the airline will add 28 additional Extra Comfort seating.